FAQ

FREQUENTLY ASKED QUESTIONS Please see below a list of our most frequently asked questions:
  1. If your jewellery needs cleaning, clean with a soft toothbrush and warm soapy water.
  2. Remove your jewellery when doing manual work, including dishwashing, housework and gardening.
  3. Remove your jewellery before entering the water, including swimming in the sea, swimming pools or in the shower.
  4. Put your jewellery on after applying your makeup, perfume and hairspray.
  5. Before going to bed remove your jewellery.
  6. Check your jewellery on a regular basis for any loose links or stones and if possible have your jewellery checked annually by a jeweller.
  7. To avoid damaging your jewellery, use a jewellery box and ensure each piece is separate to ensure they don't knock against each other.
Pearls are organic gemstones and as a result are vunerable to the acid in perspiration or extremes in humidity.
  1. To maintain your pearls lustrous glow avoid letting them coming into contact with cosmetics, hair spray or perfume. Work on the principal last on and first off!
  2. Keep your pearls away from extreme heat (ie Style your hair before you put on pearls or leave your jewellery lying in the sun).
  3. A quick gentle wipe with a soft cloth helps maintain the lustre of your pearls.
  4. Wear your Pearls often otherwise they may dehydrate and lose their radiance.
Pearls are wonderfully unique gemstones that are as durable as they are sensitive. With the right care, your pearls will stay gorgeous for decades and achieve heirloom status
HerbertandWilks Jewellery is located in Mt Eden, Auckland. My workshop is open by appointment. My work is also stocked in Design Stores and Galleries throughout New Zealand. Click here to find out Which stockist is closest to you. Are all my pieces handmade by me? Yes…all! You are dealing directly with me. I am the designer, the artist AND the maker and you can be assured each piece has been designed and made entirely by myself. For casting I use Regal Limited. I work on limited edition pieces so unlike “Mass-produced” jewellery found in most stores, each piece has its own unique look so that no two are ever alike! Who is the Designer behind HerbertandWilks Jewellery? Click on the link here to find out more about Sally Herbert, the designer behind HerbertandWilks Jewellery.
Click here to find out about selecting the Correct Size for your Ring or Bangle.
Click here to find out about my shipping and returns policies.